G2DA Tufin Maintenance and Monitoring

Service Packages

G2 Deployment Advisors provides several customizable options for customer maintenance and monitoring. Listed below are baseline packages. Please call (508)-826-5012 or email sam@G2DA.com for a specialized price quote.

Basic Maintenance package

  • TufinOS, TOS software upgrade and hotfix installation up to 4 times per year as necessary/desired
  •  Yearly Configuration review
  • Bi-Yearly Tufin roadmap presentation

Maintenance and Monitoring Package

  •  TufinOS, TOS software upgrade and hotfix installation up to 4 times per year as necessary/desired
  •  Yearly Configuration review
  •  Bi-Yearly Tufin roadmap presentation
  •  Real time monitoring of Tufin platform including:

> Device connectivity

> SecureTrack/SecureChange processes

> Disk usage

> License status

  • Audit log collection archiving
  • Tufin Backup collection
  • Break fix and direct problem resolution for connectivity problems¹
  • Trouble Ticket proxy service¹

Maintenance, Monitoring and Optimization Package

  • TufinOS, TOS software upgrade and hotfix installation up to 4 times per year as necessary/desired
  •  Yearly Configuration review
  • Bi-Yearly Tufin roadmap presentation
  • Real time monitoring of Tufin platform including:

    > Device connectivity

    > SecureTrack/SecureChange processes

    > Disk usage

    > License status

  • Audit log collection archiving
  • Tufin Backup collection
  • Break fix and direct problem resolution for connectivity problems¹
  • Trouble Ticket proxy service¹
  • Quarterly optimization report creation including:

> Fully shadowed rules

> Disabled and expired rules

> Duplicate and unnecessary objects

> Suggested rules to consolidate

> Rule and object usage


 

¹Requires valid Tufin support contract.